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Key details

About the Hotel

Cuesta De Santo Domingo 5 Y 7, Madrid, Spain, 28013

Rooms & Suites

Palacio de los Duques Gran Meliá offers rooms and suites with hardwood floors, velvet-lined armchairs, and heated bathroom floors. Options include the Supreme Family Room with a sofa-bed for children, RedLevel Deluxe Room with a separate lounge, and the RedLevel Presidential Penthouse with a terrace overlooking Madrid. All rooms include high-speed Wi-Fi, Nespresso machines, and 300-thread-count linens.

Dining & Bars

The hotel features three restaurants: Dos Cielos Madrid, a Michelin-starred restaurant by the Torres brothers serving Castilian-inspired dishes; Coroa Royal Gallery & Garden, offering tapas and cocktails; and Vinoteca Montmartre, blending French and Spanish cuisine. Breakfast is served buffet or à la carte, and an open-bar service includes coffee, soft drinks, and snacks.

Leisure & Wellness

Guests can relax in the rooftop seasonal pool or book treatments at the Thai Room Wellness center, which includes massages by expert therapists. The hotel also has a 24-hour gym and a historic garden spanning 1,000 m².

Location & Access

The hotel is in Malasaña, near coffee shops, bakeries, and vintage stores. It's a short walk to the Royal Palace, Teatro Real, and Almudena Cathedral. The nearest metro station is Opera (Line 2 and 5), providing easy access to Madrid's main attractions.

Services & Events

RedLevel guests receive personalized check-in, butler service, and access to a private lounge. The hotel has 600 m² of meeting space, including a rooftop event area. Airport transfers and concierge services are available. Private photography tours and hot air balloon experiences can be arranged.

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Choose the Room

From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.

One-Bedroom Master Suite Red Level

Max:

2 persons

75 m²

Bed options:

1 King-size bed

Shower

Coffee machine

room details

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Two Bedroom Suite Red Level

Max:

2 persons

70 m²

Bed options:

1 King-size bed and 1 Sofa bed

Shower

Coffee machine

room details

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One-Bedroom Suite Red Level

Max:

2 persons

47 m²

Bed options:

1 King-size bed

Shower

Coffee machine

room details

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Check Dates & Room Rates

See what's available for your travel dates

Getting around

All Transportation Options at a Glance

City Centre

Madrid400 m

Airports

Adolfo Suarez Madrid-Barajas (MAD) 22.9 km

Train

Principe Pio Train Station 1.0 km

Underground

Opera200 m

Santo Domingo Metro300 m

Amenities

Thoughtfully designed amenities for a comfortable & memorable stay

Wi-Fi

Wi-Fi in rooms

Parking

Luggage storage

Locker room

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Free Wi-Fi
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle

Services

Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Playpen
Board games
Children's menu

Spa & Leisure

Rooftop pool
Seasonal outdoor pool
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Spa & wellness centre
Steam room
Jacuzzi
Treatment room
Beauty treatment
Massage
Open-air bath
Pool with view

Room features

Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Rollaway beds

Bathroom

Bathtub
Free toiletries
Bathroom telephone
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock

Room decor

Carpeted floor

Location

Cuesta De Santo Domingo 5 Y 7, Madrid, Spain, 28013

Map view

Cuesta De Santo Domingo 5 Y 7, Madrid, Spain, 28013

City landmarks

Square

Plaza Mayor

650 m

Palace

Royal Palace of Madrid

620 m

Square

Puerta del Sol

860 m

Casino

Gran Via

790 m

Museum

Prado National Museum

1.9 km

Museum

Museo Nacional Thyssen-Bornemisza

1.6 km

Park

El Retiro Park

2.2 km

Landmark

Parque del Retiro

1.8 km

Public Building

Cybele Palace

1.7 km

Church

Real Basilica de San Francisco el Grande

1.3 km

Museum

Plaza de Cibeles

1.6 km

Museum

Museo Nacional Centro de Arte Reina Sofia

2.1 km

Landmark

Templo de Debod

1.1 km

Landmark

Calle Ponzano tapas

2.6 km

Church

Catedral de Sta Maria la Real de la Almudena

790 m

Landmark

Circulo de Bellas Artes

1.2 km

Museum

Museo de Historia de Madrid

1.1 km

Square

Plaza de Santa Ana

1.2 km

Museum

Museo Sorolla

2.3 km

Landmark

Paseo del Prado

1.6 km

Monument

Puerta de Toledo

1.7 km

Garden

Royal Botanical Garden of Madrid

2.0 km

Landmark

Temple of Debod

2.2 km

Landmark

Palacio de Cristal

2.4 km

Museum

The Museum of Contemporary Art-Madrid

1.4 km

Nearby

Theatre

Teatro Real

190 m

Opposite Palacio Real

Plaza de Oriente

400 m

Church

Convent of the Royal Barefoot Nuns Monasterios de las Descalzas Reales

470 m

Garden

Sabatini Gardens

470 m

Church

Iglesia San Gines

350 m

Restaurants

La Bola

180 m

5 Calle de la Bola

Del Greco

50 m

Cuesta Santo Domingo 12 Cuesta Santo Domingo 12

Sankara Lounge Bar

10 m

Cuesta Santo Domingo 10

Cerveceria Monje

60 m

Cuesta Santo Domingo 14

La Cava del Meninas

110 m

Calle Campomanes 7

Beer

140 m

Cuesta Santo Domingo 22 28013

Guest Ratings & Reviews

Real Guest Experiences & Ratings

5/5 based on 1251 reviews

#9 of 496 hotels in Madrid based on Tripadvisor

Gordon

United Kingdom, May 2024

9.0/10

The hotel has beautiful rooms, great breakfast buffet for families, and attentive service. However, the location was temporarily closed for a few hours. A quiet spot in the city center with fantastic views and access to all areas of Madrid.

Rooms

9.0

The rooms are beautiful and well-equipped, including a delightful bottle of Champaign at the right temperature.

Service

10.0

The service was over the top accommodating with warm and friendly staff who never missed a detail.

Location

9.0

The hotel is situated in a fantastic spot in West Madrid, close to the Palace, yet discreet and quiet. Great for a long weekend stay.

Dining

9.0

The dining experience is top-notch, with delicious options and an amazing Dos Cielos restaurant.

Facilities

8.0

The hotel offers a range of convenient facilities for guests to enjoy.

Henry

United Kingdom, April 2024

8.6/10

The hotel truly felt like a serene oasis in the heart of the bustling city. The rooms were incredibly spacious and squeaky clean, resembling the luxury of a pricier option like Melia but with the added benefit of access to the Club room for complimentary food and drinks from 7 am to 11 pm. The service was top-notch, with an incredibly attentive and knowledgeable staff that made my stay truly exceptional. The location was perfect, offering a quiet escape while being within easy reach of major tourist attractions. However, the dining experience, though decent, didn't quite meet the lofty 5-star standards set by the hotel's other services.

Rooms

9.0

The rooms were spacious, squeaky clean, and truly a reflection of the hotel's overall beauty.

Service

9.0

The service was incredibly attentive, charmingly friendly, and always responsive.

Location

10.0

The location was superb, placing me near all the main tourist attractions and offering a peaceful retreat in the midst of the city.

Dining

7.0

Although the dining experience was good, it didn't quite match the 5-star quality found in other areas of the hotel.

Facilities

8.0

The hotel provided a range of excellent facilities to enhance my stay.

Tony

United Kingdom, October 2023

8.8/10

My stay at the hotel was superb! The spacious rooms had all the amenities and were very comfortable, but I wish they had better views than just a tiny backyard. The staff was incredibly friendly and competent, going above and beyond to assist me. The location was excellent for sightseeing and accessing key attractions, although it might get busy at times. The dining experience at the Coroa restaurant was top-notch with a wide selection of fresh and tasty dishes. The facilities were well-maintained, making my stay even more enjoyable.

Rooms

8.0

The rooms were big and spacious with all the basic amenities you'd expect.

Service

9.0

The staff was very friendly and provided excellent service throughout my stay.

Location

9.0

The hotel's location was very good, centrally situated and within walking distance of many tourist attractions.

Dining

9.0

Dining at the Coroa restaurant was delightful with a wide array of fresh and tasty options.

Facilities

9.0

The hotel's facilities were well-kept and added to the overall positive experience of my stay.

Clarence

United States, September 2023

8.2/10

The hotel offers a beautifully designed room exactly like the pictures shown online, suitable for two people. The bathroom layout was interesting, featuring a tub and a skinny area. The service was exceptional, with extremely polite and helpful staff who went beyond to assist with transportation, directions, and even dinner plans. The location is superb, close to many attractions yet situated on a quiet street. The dining experience was very delicious with a variety of options, but compared to other 5-star hotels, it fell below standard expectations.

Rooms

8.0

The room was beautifully done up, matching the online description and ideal for two people, although the bathroom layout was a bit peculiar.

Service

9.0

The staff was extremely polite and accommodating, always willing to assist with any needs and offering excellent recommendations.

Location

9.0

The hotel's location is very good, within easy walking distance of key attractions like The Opera. It provides stunning views of the city while situated on a quiet street.

Dining

7.0

The dining options were very delicious with a lot of variety, although some aspects did not meet the typical standards of a 5-star hotel.

Facilities

8.0

The hotel offers various facilities, ensuring a comfortable stay for guests.

clean rooms

bathroom layout

United States, July 2023

8.8/10

My stay at the hotel was truly delightful. The rooms were clean, spacious, and just what I needed for a comfortable stay. The service was exceptional, with the staff going above and beyond to ensure I had everything I needed. The location couldn't have been better, being conveniently close to the palace and other attractions. The dining experience had its ups and downs, but overall, it was a great stay with fantastic amenities.

Rooms

9.0

I was impressed by how spacious and clean the rooms were, with 2 bathrooms and a separate living area from the bedroom.

Service

9.0

The staff was incredibly friendly and efficient, making me feel like part of the family. They were also very knowledgeable and helpful, even speaking to me in my native language.

Location

10.0

The hotel's location was superb, just minutes from the palace and conveniently situated in the city center near the Opera. It was within walking distance to major attractions, making it a perfect choice for my stay.

Dining

7.0

The dining experience offered a wide selection of delicious breakfast items, although some dishes like the Royal Eggs were not as tasty. It was still a satisfying experience overall.

Facilities

9.0

The hotel facilities were top-notch, offering a range of services like room service, car hire, laundry, and more to ensure a comfortable stay.

Patricia

United States, June 2023

8.6/10

The hotel offers a mix of comfort and inconvenience. The rooms, though cozy, have some limitations, while the service stands out with thoughtful gestures. The location is ideal, close to attractions but with small drawbacks. The dining experience shines bright with exceptional quality.

Rooms

8.0

The room was very comfortable.

Service

9.0

The staff went above and beyond to ensure our enjoyment.

Location

9.0

The location was perfect for us, just a short walk from the high street.

Dining

9.0

The dining experience was outstanding, offering regional products at their best.